Refund Policy
At Egypt Connect, we are committed to delivering reliable and instant connectivity.
Because eSIMs are digital products, all sales are generally final once the eSIM has been delivered. However, we stand behind our service and offer support in the following cases:
Eligible for Refund
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eSIM cannot be installed due to a technical issue on our side
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QR code or activation fails despite correct usage
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You received the wrong product
Not Eligible for Refund
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eSIM has already been installed and used
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Device is not compatible with eSIM technology
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Incorrect purchase (e.g. wrong data plan or country)
Need Help?
If you experience any issue, contact us immediately.
We will resolve it or offer a replacement if necessary.