Shipping policy

AeroSims

AeroSims sells digital eSIMs. Nothing is shipped: you receive everything by email, and there are no shipping costs.

Last updated: 2 October 2026

At a glance

Delivery by email to the address you enter at checkout. No physical SIM card, no shipping costs, no customs.
Usually within a minute after payment. Long-term plans are prepared in several steps and arrive at the latest 24 hours after payment.
Your plan starts at the first connection to a network in a country your plan covers, not when you buy it.
Activate within 180 days of purchase, otherwise the eSIM expires unused.
Nothing arrived after 15 minutes? Check your spam folder, then ask Sky in the chat or write to support@aerosims.com.

Contents (5)

What you receive
Delivery time and cost
Installing and starting your plan
If your eSIM has not arrived
Version history

1What you receive

What	Where
Order confirmation	Email right after payment
Your eSIM: QR code and manual activation details	Delivery email
Installation guide	Delivery email
Link to your personal My eSIM page with status, data used and extensions	Delivery email
Confirmation of an extension (top-up)	Email after the extension has been added

Keep the QR code and your My eSIM link private. Anyone who has them could install your eSIM.

2Delivery time and cost

Product	Usual delivery
Unlimited plans and data packages	Usually within a minute after payment
Long-term plans (6 months, 1 year)	Prepared in several steps. We email you as soon as the eSIM is ready, at the latest 24 hours after payment. If we cannot deliver within that time, you can cancel the order and get a full refund.
Extensions (top-ups)	Added to your existing eSIM right after payment

Delivery is free of charge. We deliver to customers worldwide. The destinations where a plan works are listed on each product page.

3Installing and starting your plan

Install the eSIM before you travel, while you have Wi-Fi. The steps are in your delivery email.
Turn on data roaming for the AeroSims eSIM when you arrive. To avoid charges from your home carrier, keep data roaming off for your home SIM.
Your plan starts when the eSIM first connects to a supported network in a country your plan covers, unless the product page states otherwise. If a regional plan also covers the country you are in, it can start as soon as the eSIM connects there.

Some plans, including some long-term plans for a single country, run on an eSIM that also works in other countries. The product page and your delivery email name these countries. Such a plan can start as soon as the eSIM connects in any of them, including your home country. To be safe, keep data roaming off for the AeroSims eSIM until you arrive.

Activation window: an eSIM that has not connected to a network within 180 days of purchase expires unused, unless the product page states a different period.

4If your eSIM has not arrived

Check your spam or junk folder.
Check the email address you entered at checkout. If it may have been wrong, contact us; we will verify the order with you and help.
Ask Sky in the chat to resend your eSIM, or write to support@aerosims.com with your order number.

If we cannot deliver your eSIM, you get a full refund. See our Refund and Withdrawal Policy.