Contact information
AeroSims
How to reach AeroSims. Sky, our AI assistant, answers in the chat at any time. Every email is read and answered by a person from our team.
Last updated: 2 October 2026
At a glance
- Email: support@aerosims.com. Every message is read by a person.
- Chat: Sky, our AI assistant, answers 24/7 in 20 languages. A person from our team can join the chat.
- Personal support in your language: write in yours and we reply in it.
- Phone: +41 76 606 30 17, also on WhatsApp. We reply in writing.
- Postal address: AeroSims Minic, c/o ExpertFid & Audit SA, Strehlgasse 2, 8001 Zürich, Switzerland
- Ways to reach us
- Find an answer yourself
- Specific requests
- What to include in your message
- Languages
- Version history
1Ways to reach us
| Channel and best use | Details |
|---|---|
| Chat with Sky Quick answers, order status, resending your eSIM |
Chat button on every page. Sky is an AI assistant and can make mistakes. If you would like a person, tell Sky: our team joins the chat when available or replies by email. |
| Email Orders, refunds, withdrawals, privacy requests |
support@aerosims.com. Every message is read by a person. |
| Contact form Same as email |
aerosims.com/pages/contact-us |
| Phone and WhatsApp We reply in writing |
+41 76 606 30 17 |
| Post Formal notices |
AeroSims Minic, c/o ExpertFid & Audit SA, Strehlgasse 2, 8001 Zürich, Switzerland |
2Find an answer yourself
- eSIM check and speed test: finds the cause of many connection problems automatically.
- Help Center: answers to common questions about eSIMs, installation and plans.
- Compatible devices: check whether your phone supports eSIM.
- Daily data allowance: the daily high-speed amount of each unlimited plan.
- My eSIM page: the link is in your delivery email. It shows your eSIM, its status and the extensions available.
3Specific requests
| Request | Where |
|---|---|
| Withdraw from a contract (consumers in the EU, EEA, UK and Serbia) | Withdraw from contract here, support@aerosims.com or the chat |
| Refund under our money-back guarantee | support@aerosims.com, the contact form or the chat. Conditions in our Refund and Withdrawal Policy |
| Privacy request (access, correction, deletion, objection) | support@aerosims.com with the subject "Privacy request" |
| Business and group orders | aerosims.com/pages/business |
| Legal notices | Legal notice |
4What to include in your message
- Your order number. It is in the subject of your order confirmation, for example #1234.
- The email address you used at checkout.
- Your phone model and, if something does not work, a short description or a screenshot.
5Languages
Sky answers in 20 languages. Personal support in your language: write in yours and we reply in it. For this, messages may be translated with the help of AI.
Version history
| Date | What changed |
|---|---|
| 2 October 2026 | New version. Sky named as AI assistant, personal support in your language, phone number, direct links for withdrawal and privacy requests. |
AeroSims · Switzerland · support@aerosims.com
Terms of Service · Refunds and withdrawal · Privacy · Delivery · Contact · Legal notice