Sky answers instantly, around the clock

We’re Here to Help

Most questions are solved in under a minute by Sky, our assistant, in your language. And when it takes a human, one joins the very same chat.

Chat with Sky

Instant answers 24/7 in 20 languages. Sky checks your order, re-sends your eSIM email, sees your live eSIM status and brings in a human when needed.

Start the chat

eSIM Check

eSIM acting up? The self-diagnosis finds the cause automatically, with a real speed test and a live network check.

Run the check

Help Center

Browse instant answers to the most common eSIM questions.

View FAQ

Prefer writing? Use the form below or email us. A human reads every message. support@aerosims.com

Send us a message

We never share your email.

How our support works

Sky, in the chatInstant, around the clock, 20 languages
Real problemsSky diagnoses with live data and solves most cases itself
A humanJoins the same chat whenever a person is truly needed, and helps personally in your language
Sky answers instantly, around the clock

Before you write

Traveling and offline?

Grab any Wi-Fi for a minute (hotel, café, station) and open the eSIM Check. It diagnoses your eSIM automatically, and Sky takes over from there.

Open the eSIM Check

Quick Answers

I haven’t received my QR code

Check your spam/junk folder first. Still nothing? Ask Sky in the chat. He verifies your order and re-sends the delivery email on the spot.

My phone says “eSIM not supported”

Your device may be carrier-locked or not eSIM-capable. Dial *#06#: if no EID line appears, the phone has no eSIM hardware. Our compatibility guide lists every supported model.

My eSIM shows but there’s no data

Go to Settings → Mobile Data → select the AeroSims eSIM → enable Data Roaming. Still stuck? The eSIM Check walks you through the rest, step by step.

Can I get a refund?

Yes. 30-day money-back guarantee: if the eSIM was never installed, you get a full refund within 30 days of purchase. Once installed, a technically defective eSIM our team cannot fix is always refundable. Sky pre-checks your case in the chat.