Refund policy

Because AeroSims sells digital products (eSIM data plans) delivered instantly via email, our refund policy differs from physical goods. The short version: as long as your eSIM has not been installed, you can get your money back within 30 days — no questions asked. Once the eSIM is installed or activated, it can no longer be returned. Please read the details below before purchasing.

If you are a consumer in the EU/EEA or the UK, you have a statutory right to withdraw from your purchase within 14 days of receiving your eSIM, without giving any reason.

Important — early expiry for digital content: eSIMs are digital content that is delivered immediately. By completing your purchase, you expressly consent to immediate delivery and acknowledge that you lose your right of withdrawal once you install or activate the eSIM (Art. 16(m) of Directive 2011/83/EU). As long as the eSIM has not been installed on any device, your right of withdrawal remains fully intact.

How to withdraw: Simply email support@aerosims.com with your order number and a clear statement that you wish to withdraw from the purchase. We will refund the full amount to your original payment method within 14 days of your request.

We go further than the law requires: for every purchase, AeroSims voluntarily offers a 30-day money-back guarantee. If your eSIM has not been installed on any device, you can request a full refund up to 30 days after purchase — for any reason. This guarantee is in addition to, and does not limit, your statutory rights.

• The eSIM QR code was not scanned or installed on any device (30-day money-back guarantee)
• You were charged but did not receive your eSIM email within 10 minutes
• The eSIM is technically defective and our support team cannot resolve it
• You were charged twice for the same order (duplicate charge)

• The eSIM QR code has already been scanned and installed (right of withdrawal has expired)
• Your device is not eSIM-compatible (please check before purchasing)
• Your device is carrier-locked and cannot accept a second eSIM
• You changed your mind after installing the eSIM
• Slow speeds due to local network conditions outside our control
• The data was fully consumed during travel

In cases where a partial refund is appropriate (e.g. plan partially used due to a technical fault), AeroSims may at its discretion issue a partial refund or store credit. Where consumer law grants you a proportionate reimbursement, that right remains unaffected. Each case is assessed individually by our support team.