We’re Here to Help
Questions about your eSIM? Write to us at any hour — every message is answered personally.
WhatsApp Chat
Message us on WhatsApp — we usually reply within minutes.
Chat on WhatsApp →Email Support
Send us a detailed message. We reply within 1–2 hours.
Send email →Help Center
Browse instant answers to the most common eSIM questions.
View FAQ →Send us a message
🕐 Support Hours
⚡ Before You Write
- 📱Check your spam folder — QR codes occasionally land there.
- ✅Make sure your phone supports eSIM (Settings → Mobile Data → Add eSIM).
- 🌐Ensure data roaming is ON after scanning the QR code.
- 📚Visit our FAQ page for instant step-by-step help.
⚡ Need Urgent Help?
Already traveling and your eSIM stopped working? Message us on WhatsApp for priority support — we help you while you are still on the move.
💬 Chat on WhatsApp NowQuick Answers
⚡ I haven’t received my QR code
Check your spam/junk folder first. If it’s not there after 10 minutes, contact us with your order number and we’ll resend immediately.
📱 My phone says “eSIM not supported”
Your device may be carrier-locked or not eSIM-compatible. iPhone XS and newer, Samsung S20+, and Google Pixel 3+ all support eSIM.
🌐 My eSIM shows but there’s no data
Go to Settings → Mobile Data → select the AeroSims eSIM → enable Data Roaming. Also verify APN settings if needed.
💵 Can I get a refund?
If your eSIM was never activated, we offer a full refund. Once activated, refunds are handled case-by-case. Contact us within 14 days of purchase.